Here are some of the most common questions we receive from Givers, and perhaps, what you're needing assistance with today:
Q: How do I log into my WeShare Giver Account?
A: You can access your Giver Account by going to your ministry's giving page (click here to access) and select the Sign In tab. Enter your email or phone number, and follow the prompts to access your account. Note: If you have given before, an account was created using your email address and a link to complete the account was sent to you. If you can no longer find that email, you can simply click "Forgot Password" and reset instructions will be sent to you.
Once logged in to your Giver account, click your initials (three-line menu on a mobile device) in the top corner of the screen to view/manage:
Recurring Gifts
Giving/Payment History
Personal Information
Locations/Churches
Payment Methods
Account Information
Q: How do I cancel my Recurring Gift?
A: To cancel a recurring gift, you can log into your Giver Account (see above for instructions), click the Recurring tab, the click the trashcan icon to Stop Payment. If you are having trouble logging into your account, or locating your Recurring gift, please contact your church or ministry organization directly for further assistance. Note: To maintain trust with the ministries we serve, our Support Team can assist you in accessing your Giver Account, however, please contact your church or ministry directly to cancel the gift.
Q: How can I get a refund for a recent gift or payment?
A: You'll need to contact your church or ministry directly to request a refund on a recent gift or payment. Note: To maintain trust with the ministries we serve, we defer all a changes in giving/payments to the administrators directly. Our Support Team will not process a refund for you.